Terms & Conditions

About these terms

These terms apply when you use ETAPA BOOK (“ETAPA”, “we”) at etapabook.com to make and order printed photo books. By creating an account or placing an order, you agree to them. Our Privacy Policy explains how we handle your information.

Your account

• Give us accurate details, including a delivery address and contact number we can use.
• Keep your sign-in secure. You are responsible for what happens in your account; tell us at support@etapabook.com if you think someone else has used it.
• Don't use ETAPA to break the law or to harm or harass anyone.

Your photos

Your photos stay yours. You only upload photos you have the right to use, including the agreement of people in them where that's needed, and nothing unlawful.

You give ETAPA permission to store, copy, resize, crop, lay out, show, print and deliver your photos and books, only to provide the service to you. That permission ends when you delete them, except for books you have already ordered and their order records.

Google Photos and ETAPA Intelligence

Adding photos from Google Photos and using ETAPA Intelligence are optional. How each one handles your photos is explained in our Privacy Policy. You decide what goes in your book.

Prices and payment

• Prices are in Indian rupees and depend on the size, paper and cover you choose. Checkout shows the full price, including delivery, before you place an order.
• The price shown when you place your order is the price of that order.
• Online payment isn't switched on yet, so no payment is taken at checkout. Your book isn't printed until it has been paid for.

Order confirmation

When you place an order you'll see a confirmation with your order number. You can follow it under Orders. Please check your book, its size and your delivery address before you order: each book is printed specially for you.

Cancellations

You can cancel an order from its page within 2 hours of placing it, or until it is sent to our print shop, whichever comes first. After that it can't be cancelled, because your book is already being printed.

Refunds

Because online payment isn't switched on yet, there is no online payment to refund. If you have paid us for an order in another way, write to support@etapabook.com with your order number and we'll help you.

Damaged or incorrect books

If your book arrives damaged, or it isn't the book you ordered, write to support@etapabook.com with your order number and photos of the problem, and we'll look into it with you.

Delivery

• We deliver to homes in our service areas. Checkout checks your PIN code before you order.
• Once your book ships, its order page shows the courier and tracking number.
• Please make sure someone can receive the parcel at the address you give us.

Changes to these terms

If we change these terms, we'll update them here and change the effective date.